Please review our refund and cancellation policy carefully before purchasing our digital services or solutions. We believe in complete transparency and fair business practices.
At FormCode, we strive to deliver high-quality digital solutions, web design, development, and marketing services. Because our work involves custom labor, bespoke software architecture, and dedicated resource allocation, all refund requests are subject to the terms stated below.
Initial discovery, consultation fees, and project kickoff deposits (typically 50% unless otherwise agreed in writing) cover immediate technical discovery, resource allocation, and project setup. Consequently, upfront deposits are strictly non-refundable once work has commenced.
If a client requests project cancellation after milestones or deliverables have been commenced, payments for all milestones completed and hours accrued up to the written date of cancellation remain due and non-refundable. Any unworked portions beyond pre-agreed stages may be reviewed at our discretion.
Once final project files, completed source code, CMS login credentials, or live site deployments are transferred and approved by the client, no refunds will be granted under any circumstance.
Monthly retainer agreements, hosting services, and ongoing maintenance subscriptions are billed in advance. You may cancel recurring maintenance contracts according to the notice period specified in your agreement. Fees already billed for active monthly billing cycles are non-refundable.
Purchases of third-party assets—including but not limited to domain registrations, commercial software licenses, premium fonts, stock photography, or external APIs—are non-refundable as they are directly incurred with third-party vendors.
To submit a formal cancellation or refund review, please send a written notice including your project contract number, invoice references, and specific details regarding the request to info@formcode.co.uk. We will review and respond within 7 business days.
If you have any questions or concerns regarding our Refund Policy, please contact our billing team at: